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PRIVACY AND COOKIE POLICY

This Privacy Policy constitutes a legal agreement between you, as the user of the Website www.sprayonmetals.com 
and MULTI SURFACE REPAIR LIMITED, as the owner and operator of the Website. Throughout this Privacy Policy we will refer to you as “you”, and we will refer to MULTI SURFACE REPAIR LIMITED as “we”, “us”, “Our Site”. We are committed to protecting and respecting your privacy.

This policy sets out:

1. How we collect and use the personal data you submit to   www.sprayonmetals.com 
2. Your options with respect to our use of your personal data and how you can access and update this information (see “Your rights” section for more details).

 

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you provided at the time of requesting goods, services or information from us:

  • Information that you provide to us by completing forms on our site and mobile applications (“Our Site”). This includes contact information such as name, email address, mailing address, phone number. 
  • We will ask for information about your business such as company name, company size, business type and team members.
    • Information that you provide to us when you write to us (including by email).
    • Information that you provide to us when we speak to you by telephone. We may make and keep a record of the information you share with us.
    • Information that you provide to us by completing surveys.
    • Details of transactions you carry out through Our Site and of the fulfillment of your orders.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, to analyze trends, to administer Our Site, to track users’ movements around Our Site and to gather demographic information about our user base as a whole.

 

HOW WE USE YOUR INFORMATION

We may use your information as follows:

  • To carry out our obligations arising from (i) legal obligations and/or (ii)any contracts entered into between you and us to provide information, products or services that you have requested and notify you about changes to our goods and services.
  • To send you information, products or services that may be of interest to you.
  • To present content from Our Site in the most suitable way for you and your device.

Please contact us on info@allsurfacerespray.com if you do not want your data used in one or more of the ways described above. There is further guidance on this in the ‘Your Rights’ section of this policy. Full details of these purposes are set out in our notification to the Information Commissioner’s Office under the UK Data Protection Act 1998.

 

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. We do not sell your personal data to third parties. We share your data with third parties only in the ways outlined in this privacy policy. We may also disclose your personal data to third parties in the following situations: If we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. We will notify you of any change in ownership or uses of your personal data, as well as any new choices regarding your personal data, by email or prominent notice on Our Site.

• If MULTI SURFACE REPAIR LIMITED or substantially all of its assets are acquired by a third party, the personal data held by it about its customers will be one of the transferred assets.
• If we are, or believe that we are, under a duty to disclose or share your personal data to comply with any legal obligation; or permitted by law to enforce or apply our Terms and Conditions of Website Use and other agreements; or to protect the rights, property, or safety of us, our customers, or others.

This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

 

YOUR RIGHTS
You have the right to access information that is held about you. We will take reasonable steps to verify your identity before providing copies of any relevant materials in order to protect your privacy and security.

You may be entitled to ask us:

  • to amend or delete your information;
  • for a copy of your information;
  • to transfer some of this information to other organizations;
  • to restrict or stop the processing of information;
  • to withdraw consent (where we have previously asked for your consent to process your data)

In some situations – for example, where we can prove a legal right to process your data – your rights may be limited. In some cases, we may be able to retain your data even if you withdraw your consent. Where we require information to comply with legal or contractual obligations, then provision of such data is mandatory: if such information is not provided, then we will not be able to meet obligations placed on us or manage your transactions on Our Site. In all other cases, provision of requested information is optional. In the interests of transparency, we are happy to answer any queries relating to how we process your information and resolves any complaints you may have. You are entitled to raise any matter with the relevant data protection authority, but we encourage you to approach us first.

 

HOW LONG WE RETAIN YOUR INFORMATION

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, which in some cases involving the collection and processing of financial data may require a retention period of 7 years (or longer if required by law).

 

COOKIES AND OTHER TRACKING TECHNOLOGIES

Technologies such as: cookies, beacons, tags and scripts are used by MULTI SURFACE REPAIR LIMITED and our partners, including marketing partners affiliates, or analytics service providers and business process service providers. These technologies are used in analyzing trends, administering Our Site, tracking users’ movements around Our Site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies to estimate our audience size and usage pattern; to store information about your preferences, and so allow us to customize Our Site according to your individual interests; to speed up your searches; and to recognize you when you return to Our Site. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use Our Site, but your ability to use some features or areas of Our Site may be limited.

 

HOW WE STORE, PROCESS AND SECURE YOUR INFORMATION

The data that we collect from you may be transferred to, and stored at, a destination inside or outside the European Economic Area (“EEA”). It may also be processed by staff operating inside or outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your orders, the processing of your payment details and the provision of support services. Access to your information is limited to those who have a need to manage it. Where your information is transferred from the EEA to a country that is not subject to an adequacy decision by the EU Commission,

we will seek to ensure that it is adequately protected by (i) ensuring that EU Commission approved standard contractual clauses, an appropriate Privacy Shield certification or a vendor’s Processor Binding Corporate Rules are in place or (ii) relying on derogations (e.g. contractual necessity). A copy of the relevant mechanism can be provided for your review on request, using the contact details provided below.

 

SECURITY

We use secure servers to store all information you provide to us via email or Our Site. The password you choose upon registration will grant your access to certain parts of Our Site. You are responsible for keeping this password confidential. We ask you not to share your password with anyone. The security of your personal data is important to us. When you enter sensitive on Our Site, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on Our Site, you can contact us on info@allsurfacerespray.com

 

ADDITIONAL PRIVACY INFORMATION